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Cancellation Policy

Thanks for choosing Family Tree Acupuncture! As a courtesy to all of our patients, we strive to maintain a smooth and efficient operation so that you can enjoy your treatment on time, all of the time. Since our services are by appointment only, please make yourself familiar with our cancellation policy.

  • 24 hours notice is required for cancelling or rescheduling an appointment to avoid charges.
  • Patients who provide less than 24 hours notice, or miss their appointment, will be charged a cancellation fee.
  • Emergencies and certain exceptions can be made on a case by case basis, but must be done by phone/text before the appointment.

We greatly appreciate your business and thank you deeply for your cooperation with this policy.

My Account

Schedule or change an appointment, change notification preferences, view your Care Plans and receive recommendations from your provider. Click on the My Account  tab on the upper right corner from our booking page. Please let us know if you have any difficulty accessing My Account.


Insurance & Payments

Payment is due at the time of service. Family Tree Acupuncture accepts cash, checks, credit cards and Health Savings Account (HSA) cards. We currently do not bill insurance but can provide you with the necessary paperwork to submit to your insurance company for reimbursement. We encourage you to contact your insurance company and ask if they cover all or any portion of acupuncture treatments from an out-of-network acupuncturists. Many of our patients do this and get partial or full reimbursement.